Privacy Policy – 90percent Consulting

90percent Pty Ltd Privacy Policy

90percent Pty Ltd ABN 60 670 138 593 (“Company,” “we,” or “us”) are committed to the protection of your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (C’th) (Act).

This policy sets out how we collect, use, manage and store your personal information.

What is personal information?

1.1 ‘Personal information’ is defined in the Act. Essentially, it means information from which your identity is reasonably apparent. This information may include information or an opinion about you (whether true or not) and may also include sensitive information.

1.2 ‘Sensitive information’ is any information about your racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional, or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information. We will not ask you to disclose sensitive information unless it is necessary for providing our services to you. However, if you elect to provide unsolicited sensitive information it may be captured and stored.

What personal information we collect

2.1 The kinds of personal information that we collect, or hold may include your:

name
contact details (including postal address, email address and telephone numbers)
payment information (including credit card details)

2.2 For persons holding or applying for a position with us (for example, as an employee, a contractor or a volunteer) or undertaking or applying for a student placement, we may also hold health information (for example, relating to a disability or condition relevant to the performance of your role, or relating to an injury sustained in the course of our activities).

How we collect personal information

We collect personal information in a number of ways, including:

in the course of conducting our services
correspondence and telephone calls
event registration forms
if you provide us with your business card at a function or event
order forms for 90percent products
if you contact us in person or through social media (such as LinkedIn and Facebook)
when you purchase a product through our online shop
when you apply for a position with us (for example, as an employee, a contractor or a volunteer) or a student placement
from publicly available sources of information

Purposes of collection, use and disclosure

4.1 We collect, use and disclose personal information for the purpose of conducting our operations and providing our services, which include:

processing registration for attendance at events
identifying, creating and providing services to members of the public
establishing and operating professional development workshops
establishing user/customer accounts for persons, bodies, corporations or other legal entities accessing and/or using services, directories or information provided by us through our website or programmes operated or managed by us
in the case of potential staff, volunteers and students, assessing a person’s application for employment or engagement by or placement with us
resolving disputes and responding to queries
verifying your identity when you deal with us
obtaining goods or services from you
conducting surveys and obtaining feedback
direct marketing to promote our or third parties’ goods or services to you, including by mail, telephone, email, SMS or targeted digital marketing and you may direct us at any time to opt out from direct marketing.

4.2 We may also collect, use and disclose your personal information:

for purposes which should be reasonably expected by you and are related to the above purposes;
for other purposes to which you have consented; and
as otherwise authorised or required by law

4.3 We may disclose personal information as follows for the above purposes:

to outsourced service providers who assist us in the delivery of some of the services you receive, by providing functions such as:

mailing systems
information technology services
events organising

to other providers of services to us (for example, our insurers)
to our professional advisers, including auditors
to government authorities, as required or authorised by law
where you otherwise provide your consent, whether express or implied
where otherwise required or permitted by law

4.4 We will take all reasonable steps to ensure that third parties to whom we disclose your personal information have a compliant Privacy Policy and are committed to protecting your personal information at a standard at least equal to our commitment.

Overseas disclosure

Some of the third parties to whom we may disclose your personal information may operate globally and be located or based outside Australia (including the USA) so that they can provide us with services in connection with the operation of our business, such as marketing services, survey tools and data storage. The use of such third-party providers, where appropriate, may nevertheless be subject to further internal policies and protocols to better ensure that your privacy is protected.

Cookies

6.1 Cookies are pieces of information that 90percent Pty Ltd’s website transfers to your computer’s hard drive for record keeping purposes. Most web browsers are set to accept cookies automatically. We use them in order to better understand our users’ needs and to optimise this service and experience (e.g. how much time spend on which pages, which links users choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

6.2 The data that we collect include a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Our tools store this information on our behalf in a pseudonymizse user profile and they are contractually forbidden to sell any of the data collected on our behalf.

6.3 If you do not wish to receive any cookies, you can set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of our services.

Storage and security of personal information

7.1 We take all reasonable steps to ensure that the personal information we hold is secure and may only be accessed by authorised persons.

7.2 However, except to the extent that statutory liability cannot be excluded, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies any statutory consumer rights under any applicable law (including the Competition and Consumer Act 2010 (C’th)).

Access and correction

8.1 We strive to keep accurate, complete and up-to-date records of the information we collect, so far as practical. Accuracy depends on the information provided to us.

8.2 You have a right to seek access to your personal information held by us and that right extends to correction of the information if it is inaccurate, out-of-date or incomplete.

8.3 It is our policy to provide a summary of the personal information that we hold, rather than copies of individual documents. We do not provide access to evaluative information generated within the organisation in connection with commercially sensitive decision-making processes.

8.4 If we are unable to provide you with access to or correction of your personal information, we will provide you with a written notice that sets out the reasons for our decision and mechanisms available to you to lodge a complaint.

8.5 All requests for access and/or correction of personal information are subject to verification of the identity of the person making the request.

Questions and complaints

If you have any questions in relation to how we handle personal information, or wish to lodge a complaint about our management of personal information or a request for access to or correction of your personal information, please email the Privacy Officer hello@90percent.com.au.

The Privacy Officer will co-ordinate the investigation of any complaint and any potential resolution of a complaint. We will aim to resolve all complaints as soon as practicable.

Changes to this Policy

We may change this Privacy Policy at any time. If we make changes to this Privacy Policy, we will notify you by publication on our website. The revised version of this Privacy Policy will be effective at the time we post it.

Updated 22nd January 2024

Why 90% and not 100%?

Because perfection doesn’t leave room for continuous improvement.